With stores that invade us and the cheap product from China who seize shelves around the world, it is increasingly important for small busniesses to provide an incredible service to maintain high customer satisfaction and, by extension, sales.
The basis of excellent customer service is your employees. Employees represent you and your company to your customers and they are happy to work for you, they will not give their best of themselves to your customers. Treat your employees fairly and motivate them to ensure they are working efficiently and profitably. Dedicated employees and strong will reflect positively on the customer satisfaction level.
The basis of excellent customer service is your employees. Employees represent you and your company to your customers and they are happy to work for you, they will not give their best of themselves to your customers. Treat your employees fairly and motivate them to ensure they are working efficiently and profitably. Dedicated employees and strong will reflect positively on the customer satisfaction level.
Once you have dedicated employees, decide the level of satisfaction with the desired clientele. To do this, use the contribution of your best customers and employees. Should we answer emails in two hours or less during the hours of operation? Should complaints be resolved in less than three days? How quickly should be sent commands? Set the rules and communicate effectively to all employees. Set standards customer service is the first step towards improving since all work towards a fixed and explicit purpose.
Next, make sure your employees understand the new standards and they have the knowledge to perform at the desired level. Otherwise, offer them seminars. Also, show your employees that you are determined to improve customer service by providing the required tools and seminars. For example, you may need to purchase a computerized system to increase the speed of delivery to the set level. Your determination will motivate your employees to achieve the goals and give you suggestions that may be outstanding and help you to wait for new levels of excellence. Empower your employees by offering rewards for reaching the agreed purposes or for the best suggestion.
Inform your customers that you want to provide the best service and tell them what they can expect from your company in regards to customer service. Do not promise what you can accomplish that, so you never disappoint them. Always Be open to feedback because they know better than anyone how they wish to be served. Implement all promising ideas from your customers.
Treat your employees, encourage and inspire them, reward them and give them the right tools and your customer service will surely improve.
Next, make sure your employees understand the new standards and they have the knowledge to perform at the desired level. Otherwise, offer them seminars. Also, show your employees that you are determined to improve customer service by providing the required tools and seminars. For example, you may need to purchase a computerized system to increase the speed of delivery to the set level. Your determination will motivate your employees to achieve the goals and give you suggestions that may be outstanding and help you to wait for new levels of excellence. Empower your employees by offering rewards for reaching the agreed purposes or for the best suggestion.
Inform your customers that you want to provide the best service and tell them what they can expect from your company in regards to customer service. Do not promise what you can accomplish that, so you never disappoint them. Always Be open to feedback because they know better than anyone how they wish to be served. Implement all promising ideas from your customers.
Treat your employees, encourage and inspire them, reward them and give them the right tools and your customer service will surely improve.
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